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jfmckenna
PostPosted: Thu Oct 13, 2022 9:29 am 
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Brazilian Rosewood
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Joined: Tue May 13, 2008 10:44 am
Posts: 6256
Location: Virginia
jfrench79 wrote:
If I have any gripes, there are a couple of Sloane classical machine models I'd like to see make a return. But no phone number is okay by me.


I've had a lot of problems with the older ones and SM replaced them no questions asked but so far the newer ones seem to be holding up well.

---

I had built one of their Klon pedals a few months back and has some issues with them. Emailed and had a response within hours to send detailed pics of the circuit board so they could send it to a tech. Next day they got back to me with the fix. So in this particular case you would not even be able to have that kind of service on the phone.

I think a lot of us here are old enough to remember when you HAD to pick up the phone and call SM to make an order and I get that it was nice to talk to a human but those days are gone for most businesses now. I prefer email for it's written record and the fact that on the phone i often times forget what I want to say (getting old :) ) and with email I can take my time.


These users thanked the author jfmckenna for the post: Michaeldc (Thu Oct 13, 2022 9:36 am)
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Michaeldc
PostPosted: Thu Oct 13, 2022 9:44 am 
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Koa
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Joined: Sun Jun 22, 2014 1:45 pm
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First name: Michael
Last Name: Colbert
City: Anacortes
State: WA
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jfmckenna wrote:
jfrench79 wrote:
If I have any gripes, there are a couple of Sloane classical machine models I'd like to see make a return. But no phone number is okay by me.



I think a lot of us here are old enough to remember when you HAD to pick up the phone and call SM to make an order and I get that it was nice to talk to a human but those days are gone for most businesses now. I prefer email for it's written record and the fact that on the phone i often times forget what I want to say (getting old :) ) and with email I can take my time.


This sums it up for me: the forgetting what I was going to say especially - I love having an email record, and I also personally don’t like talking on the phones much.

M


These users thanked the author Michaeldc for the post: jfmckenna (Thu Oct 13, 2022 10:16 am)
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J De Rocher
PostPosted: Fri Nov 11, 2022 12:29 pm 
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Gee, I wonder what inspired this ad I saw posted on social media today.

Attachment:
LMI ad.jpg


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Once in a while you get shown the light in the strangest of places if you look at it right - Robert Hunter


These users thanked the author J De Rocher for the post (total 2): Pmaj7 (Wed Nov 16, 2022 12:24 pm) • James Orr (Fri Nov 11, 2022 5:28 pm)
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SteveSmith
PostPosted: Fri Nov 11, 2022 12:42 pm 
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Looks like someone is paying attention.


Steve

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doncaparker
PostPosted: Fri Nov 11, 2022 12:53 pm 
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Joined: Tue Dec 17, 2013 10:52 pm
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Hey, it's fair game.

I had a small hiccup with StewMac a few days ago, but they responded promptly (via e-mail), and after an initial "no" to what I wanted, they later said "yes". So, it all worked out. And shipping from StewMac for me is literally a one day turnaround in most instances. I still order from LMI when they have what I need, but the shipping takes a few days longer.

Both are valuable and appreciated vendors for me. Happy to do business with them, and others.
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Duct Tape
PostPosted: Mon Dec 26, 2022 10:07 pm 
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Joined: Thu Jan 12, 2017 6:14 am
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First name: Jon
Last Name: Snider
City: Colorado Springs
State: Colorado
Focus: Build
Status: Amateur
Agree with the OP. And with SawStop’s great service. It matters to me and many of my woodworker friends. I’ve had poor luck with StewMac. When someone called me back, much later or the next day, it was a sales tech who could only answer questions from reading info on the web site.

Not so with LMI. The times I’ve called recently, I reached sales or tech help very shortly after one number option, and every single time someone in sales knew the answers to my questions. Well done!!
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Mike OMelia
PostPosted: Wed Dec 28, 2022 12:02 am 
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Woodie G wrote:
I've had a number of questions on products not covered in ad copy, incorrectly noted, or which would be documented but for lack of a dimensional drawing. Waiting 24 hours or more for a response to email usually sends me down the road.

Mr. Melia - Re: it's over. No work of great dramatic value (opera, Super Bowl half-time show, pandemic, etc.) is over until the exceptionally-well-gifted-in-body-mass, designated-female-at-birth person sings...


Truly love your posts :)


These users thanked the author Mike OMelia for the post: CraigG (Thu Dec 29, 2022 2:14 pm)
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