I don’t know if it is illegal per se, there are folks here who can tell us I’m sure. I do remember back when I owned a software company we had a merchant agreement with the credit card processor and there were rules from the processor about how long we could hold funds.
Here is a link to the FTC rule: https://consumer.ftc.gov/articles/what- ... d-products
It states:
“Sellers have to ship your order within the time they (or their ads) say. That goes whether they say “2-Day Shipping” or “In Stock & Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order”
Regardless, you’re right, it’s a bad customer experience no matter what. If they are the supplier of a product you cannot get elsewhere then perhaps it is what it is.
Other Brad
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