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| Thanks, Mr. Breakstone & Partners at Ann Arbor Guitars http://mowrystrings.luthiersforum.com/forum/viewtopic.php?f=10101&t=50145 |
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| Author: | Woodie G [ Fri Jan 05, 2018 10:07 am ] |
| Post subject: | Thanks, Mr. Breakstone & Partners at Ann Arbor Guitars |
Thanks and warmest regards in this new year to Mr. Breakstone and his partners in Ann Arbor Guitars for their very welcome referral of a Northern VA area customer to this shop. Deeply appreciated, and a reminder to me of how important our interactions with our colleagues can be in this business. More importantly, it was an example of how customer care is sometimes a good referral, whether because of locality or because that customer is better served by the unique capabilities available elsewhere. The nature of the referral - a customer seeking a recommendation for a Northern Virginia/DC repair shop on one of the online forums for a possible neck reset - was the impetus for the boss's request to me to, while sidelined, put together a city-by-city/state-by-state list of those repair shops that we have had some dealings with - either first hand, as a result of seeing their work or earlier referral, or due to unique, specialty restoration/repair capabilities or industry wide reputation (as a number of those posting here on OLF have achieved). Not all repair tickets carry information on earlier repairs, but a surprising number have an entry or two in the condition report section. From just the first few months of tickets reviewed: "Primo FP job...E Reid rocks!" "Retop by W Henderson 2005...nice wrk" "Reset/refret/new BP Kimsey - hard to tell (ed. new work from original)" Again, thanks, gentlemen. |
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| Author: | Hesh [ Fri Jan 05, 2018 2:42 pm ] |
| Post subject: | Re: Thanks, Mr. Breakstone & Partners at Ann Arbor Guitars |
You are very welcome Woodie and crew, thanks very much for the thanks. Warmest regards from Dave and Hesh |
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